Privacy Policy

Egge Machine Company (“Egge,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with Egge.com (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Voluntarily

We may collect personal information that you choose to provide, including:

• Name
• Email address
• Phone number
• Billing and shipping information
• Account login details
• Order history
• Any media, files, or content you submit through the Site or by email

1.2 Information Collected Automatically

When you access the Site, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URLs
• General location (city/state level)
• Cookie and tracking data

This information is used for security, analytics, and site performance. It is not used to personally identify you unless combined with information you voluntarily provide.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core site functionality
• Maintain your shopping cart and login session
• Improve user experience
• Analyze site traffic and performance

You may disable cookies in your browser settings, but some features of the Site may not function properly.

3. Media, Content, and User‑Provided Submissions

3.1 User‑Provided Media and Content (All Uploads and Submissions)

By submitting any photos, videos, documents, descriptions, or other media (“User Content”) to Egge Machine through our website, email, forms, or customer service channels, you acknowledge and agree that:

• Egge Machine may store, review, and use User Content to provide customer service, technical support, product identification, or order fulfillment.
• Egge Machine may use User Content internally for training, quality assurance, product improvement, and historical recordkeeping.
• Egge Machine retains a non‑exclusive, royalty‑free, perpetual license to use, reproduce, modify, and archive User Content for legitimate business purposes.
• Egge Machine will not publicly display or publish User Content without your explicit permission, unless the content was submitted through a feature intended for publication (such as Ask Bob).
• You may request removal of personally identifiable information associated with User Content, subject to legal or operational retention requirements.
• You agree not to submit sensitive personal information (such as financial data, government IDs, or medical information) through our public or general inquiry channels.

This clause applies to all media and content submitted to Egge Machine in any context.

3.2 Ask Bob Submissions

Ask Bob is a public‑facing feature designed to share technical knowledge with the automotive community. By submitting a question, photo, document, or any other content to Ask Bob, you acknowledge and agree that:

• Your submission may be reviewed, edited, or combined with other information for clarity or accuracy.
• Egge Machine may publish your submission, in whole or in part, on Egge.com or related platforms.
• Personally identifiable information will be removed or anonymized unless you explicitly authorize its inclusion.
• Egge Machine retains the right to store, archive, publish, or repurpose Ask Bob submissions for educational, historical, or informational use.
• You grant Egge Machine a non‑exclusive, royalty‑free, perpetual license to use, reproduce, modify, and display your submission for business purposes.
• Technical information, engine details, or general questions submitted to Ask Bob may be preserved as part of Egge Machine’s historical and technical records.

Ask Bob submissions are voluntary. Do not include sensitive personal information in your question.

3.3 Media Release for Testimonials and Customer Photos

By submitting any photos, videos, testimonials, reviews, or other media intended for public display (“Public Media”) to Egge Machine, whether through our website, email, social media, or other communication channels, you acknowledge and agree that:

• You grant Egge Machine a non‑exclusive, royalty‑free, perpetual license to use, reproduce, publish, edit, modify, distribute, and display Public Media for marketing, advertising, educational, or promotional purposes.
• Egge Machine may use Public Media on Egge.com, social media platforms, printed materials, digital advertising, or other company‑controlled channels.
• You confirm that you own the rights to the submitted media and that no other party’s rights are being violated.
• You waive any claims to compensation for the use of Public Media.
• You understand that once published, Public Media may be publicly visible and may be shared or reposted by third parties outside of Egge Machine’s control.
• You may request removal of personally identifiable information associated with Public Media, subject to reasonable operational limitations and archival requirements.

This Media Release applies only to content submitted for public use. Content submitted for customer service, technical support, or internal purposes is governed by Section 3.1.

4. How We Use Your Information

We use collected information to:

• Process and fulfill orders
• Provide customer support
• Improve website performance and security
• Send transactional or promotional communications (only with your consent)
• Prevent fraud and unauthorized access
• Maintain internal business records

We do not sell, rent, or trade your personal information.

5. Sharing of Information

We may share your information only with:

• Payment processors
• Shipping carriers
• Email service providers
• IT and security vendors
• Analytics providers

These partners are required to use your information only to perform services on our behalf and must protect it in accordance with this Privacy Policy.

We do not share personal information with unrelated third parties for marketing purposes.

6. Data Security

We use industry‑standard security measures to protect your information, including:

• SSL encryption
• Secure data storage
• Access controls
• Regular system monitoring

While no system is 100% secure, we take reasonable steps to safeguard your data.

7. Your Rights and Choices

You may:

• Request access to your personal information
• Request correction(s) or deletion
• Request closure of your customer account
• Opt out of marketing emails at any time

Requests may be submitted to Support@egge.com.

Unsubscribe links are included in all marketing emails.

8. Retention of Information

Egge Machine retains personal information only as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Protect the integrity of our operations

Non‑personal, aggregated, or anonymized data may be retained indefinitely.

9. Links to External Websites

Our Site may contain links to external websites. Egge Machine is not responsible for the privacy practices or content of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes take effect immediately upon posting. We encourage you to review this page regularly.

11. Contact Information

Egge Machine Company
8403 Allport Ave.
Santa Fe Springs, CA 90670
Email: Support@egge.com
Phone: +1 800‑866‑3443